Overview

The Host Dashboard includes a series of pages for hosts affiliated with Laguro to update their office profile and listings. The listings feature allows hosts to rent out their unused dental spaces or chairs to practicing dentists without offices. Hosting allows dental space owners to obtain a passive income while saving dentists that can not afford overhead costs lots of money.

During my internship at Laguro, I worked on a independent project to redesign the Host Dashboard, closely communicating with the lead product designer, Tina Park on design goals and decisions.

The Problem

The previous Host Dashboard page interface required a refresh because more new content and visuals were needed to reorganize the information architecture to make it more intuitive for dental space hosts to utilize the page and its features.

Goals & Direction

What features do we want to incorporate within the Host Dashboard?

• Ability to adjust host settings to their visible profile (e.g. office availability, pictures, listing description)

• Management of multiple listings (if hosts have multiple spaces or chairs)

• Updating documentation to verify that their license and insurance information is up to date 

Iterations

Design Decisions

Designed multiple versions to test which type of carousel was most fitting for the web layout

• Ultimately went with Ver. 2 because it organizes the pictures in a manner that emphasizes the current picture clearly while allowing users to see a smaller view of all the images in the gallery (Ver. 3 seemed more cluttered and distracting based on usability testing feedback)

Designing for Responsive Web & Mobile Platforms

Translating web design into mobile design helped to develop a guideline for the overall design. Using a web design for mobile was challenging due to the limitations of the phone screen size. As a result, I had to decrease the size of the text and pictures/icons for better readability on mobile and omitted the dashboard panel to accommodate that.

Measuring Impact

The Host Dashboard was handed off to the development team but since my internship ended before it was implemented, I do not have quantifiable data as metrics for success.

If I were there post-development, I would gauge these metrics:

• Satisfaction: how satisfied are hosts with navigating through the interface?

  • Method of Measure: a thumbs-up and thumbs-down  rating system that pops up once in a while

• Efficiency: how much time do hosts usually take to create a new listing or update their profile?

  • Method of Measure: tracking user engagement and time per session via Google Analytics 

Learnings

Web and mobile interfaces require a different type of information architecture due to differences in size and readability. Designing for accessibility and efficiency for different frameworks are not necessarily the same since there are different considerations for both. 

When designing for mobile screens, we are limited by compacting lots of information into a smaller screen which calls for resizing icons, creating an easier means of access, and ensuring that buttons/links are the perfect size to press. 

When designing a web interface,it is easier to put in more content, but designers must be mindful about the readability of the page. There needs to be a visual hierarchy since there is more content to sift through.